Terms & Conditions

1. Definitions

Throughout these Terms, the following terms carry the meanings set out below:

• "Camphor House" / "We" / "Us": The residential home operated at 22 Tai O Market Street, Tai O, Lantau Island, Hong Kong.
• "Services": All residential, programme, and retreat options offered by Camphor House, including the Village Residence, Village Heritage Programme, and Island Week Retreat.
• "User" / "You": Any individual who uses this website or contacts Camphor House to enquire about or use its services.
• "Resident": A person who has been accepted into and is residing at or attending programmes at Camphor House.
• "Agreement": The binding arrangement formed between Camphor House and a Resident or their authorised family representative upon acceptance.

2. Acceptance of Terms

By accessing this website or enquiring about Camphor House services, you acknowledge that you have read and understood these Terms and agree to be bound by them.

All users must be aged 18 or over, or acting with the authority of the individual whose care is being discussed. If you are acting on behalf of a family member or other person, you confirm that you are authorised to do so.

3. Service Description

Camphor House provides residential living for seniors in a non-medical setting. Our current services include:

• Village Residence: Full-time residential accommodation including meals, housekeeping, laundry, and access to all activities – HK$11,800 per month.
• Village Heritage Programme: Twice-weekly cultural sessions in Tai O with light refreshments – HK$1,720 per month.
• Island Week Retreat: Seven-day residential stay including all meals and full activity access – HK$4,200 per week.

Camphor House does not provide medical, nursing, or clinical care. Services are available to residents of Hong Kong. Availability is subject to capacity and suitability assessment.

4. Admission & Eligibility

Acceptance into any Camphor House service is at the discretion of Camphor House management. We assess each enquiry individually and may request an in-person visit or additional information before confirming a placement.

Camphor House is suited to individuals who are relatively mobile and do not require specialist medical or nursing care. We reserve the right to decline or discontinue a placement if a resident's needs change beyond what our non-medical setting can safely accommodate, with reasonable notice provided wherever possible.

5. Payment Terms

All fees are quoted in Hong Kong Dollars (HKD). Payment for ongoing services is due at the beginning of each calendar month. Payment for the Island Week Retreat is due prior to commencement.

Accepted payment methods will be confirmed in writing at the time of agreement. Late payment may result in suspension of the service agreement.

Cancellation: One calendar month's written notice is required to end a Village Residence agreement. The Island Week Retreat is non-refundable within 72 hours of the scheduled start date. The Heritage Programme may be paused or cancelled with two weeks' written notice.

6. Resident Responsibilities

Residents and their authorised family representatives agree to:

• Provide accurate and complete information at the time of enquiry and admission
• Inform Camphor House promptly of any relevant health changes that may affect care needs
• Respect the shared communal environment and fellow residents and staff
• Follow the reasonable house guidelines communicated upon arrival
• Arrange any required external medical support independently and in consultation with us

7. User Conduct on This Website

When using our website, you agree not to:

• Attempt to gain unauthorised access to any part of the website or its systems
• Submit false, misleading, or fraudulent information through any contact form
• Use the website in any manner that could disrupt its availability to other users
• Copy, reproduce, or redistribute any website content without prior written consent

8. Intellectual Property

All content on this website – including text, design, and imagery – is the property of Camphor House or used with appropriate permission. You may not reproduce, distribute, or adapt any content without our prior written consent. Limited personal, non-commercial use is permitted.

9. Disclaimers

Camphor House provides residential services with genuine care and attention. However, we make no representations that specific personal outcomes will result from residence or programme participation. We are not a medical or clinical provider and do not offer treatment, diagnosis, or nursing care.

Website content is provided for information purposes and may change without prior notice. We do not warrant that the website will be uninterrupted or error-free.

10. Limitation of Liability

To the fullest extent permitted under Hong Kong law, Camphor House's liability for any claim arising from these Terms or our services is limited to the fees paid by the Resident for the service in question during the relevant period.

We are not liable for indirect, incidental, or consequential loss or damage of any kind arising from use of our services or this website.

11. Termination

Either party may terminate a service agreement with one calendar month's written notice, except where circumstances require more immediate action for the safety or welfare of a resident or others.

Camphor House may terminate a service agreement with shorter notice if a resident's behaviour poses a risk to others, or if medical needs arise that our setting cannot safely accommodate.

12. Governing Law & Disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region. Any dispute shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

We encourage all parties to seek informal resolution through direct discussion before pursuing any formal process. Please contact our management team in the first instance.

13. General Provisions

• Entire Agreement: These Terms, together with any written service agreement, constitute the entire agreement between the parties regarding the Services.
• Severability: If any provision is found to be unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it subsequently.
• Assignment: You may not assign your rights under these Terms without our prior written consent.

14. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated "Last Updated" date. Continued use of our services or website following changes constitutes acceptance of the updated Terms.