Privacy Policy

Introduction

Camphor House ("we", "us", or "our"), operated at 22 Tai O Market Street, Tai O, Lantau Island, Hong Kong, takes the privacy of every individual who contacts us seriously. This Privacy Policy explains how we collect, use, and protect personal data in accordance with Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) (PDPO).

If you have questions about this policy, please contact us at [email protected] or by phone at +852 2458 6319.

Data We Collect

We may collect personal data in the following ways:

• Contact forms: Name, email address, phone number, and any message content you provide
• Telephone and email enquiries: Contact details and information shared during correspondence
• Residency or programme applications: Name, contact details, and information relevant to care needs
• Website usage: Anonymous data collected through cookies (see our Cookie Policy)

Legal basis: We process personal data on the basis of your consent, for the performance of a contract or pre-contractual enquiry, and in pursuit of our legitimate interests in providing residential care services. Data is retained for a maximum of five years from last contact, unless legal requirements necessitate a different period.

How We Use Your Data

• To respond to enquiries and provide information about our residences and programmes
• To process residential applications and manage resident care
• To communicate with family members regarding a resident's wellbeing, with the resident's consent
• To maintain records required by Hong Kong residential care regulations
• To improve our website and services using aggregated, anonymous data
• To send occasional service-related communications where you have consented

We do not use your personal data for unsolicited marketing. We do not sell, rent, or trade personal data to third parties.

Data Sharing

We share personal data only in the following circumstances:

• Service providers: Third-party platforms that assist with website hosting and email delivery, bound by data processing agreements
• Legal obligations: Where required by Hong Kong law, court order, or regulatory authority
• Emergency situations: Where disclosure is necessary to protect the safety of a resident or third party

Data Protection

We take reasonable technical and organisational steps to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• Secure server hosting for our website and digital records
• Access controls restricting personal data to authorised staff
• Staff training on data privacy obligations
• Regular review of data handling practices

In the event of a data breach that poses risk to individuals, we will notify affected persons and the Office of the Privacy Commissioner for Personal Data (PCPD) in accordance with PDPO obligations.

Cookies

Our website uses cookies to improve functionality and understand how visitors use the site. For full details on how we use cookies and how to manage your preferences, please see our Cookie Policy.

Your Rights Under the PDPO

Under Hong Kong's Personal Data (Privacy) Ordinance, you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for marketing communications at any time
• Object to certain uses of your personal data
• Lodge a complaint with the Office of the Privacy Commissioner for Personal Data

To exercise any of these rights, contact us at [email protected]. We will respond within 40 days as required under the PDPO.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently done so, please contact us and we will promptly delete the information.

Policy Updates

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services following changes constitutes acceptance of the updated policy.